Telephony and IVRالرد الآلي (IVR)
IVR (interactive voice response)
A phone system that greets callers and offers a menu they navigate with keypad presses or speech, then routes them to the right team or plays recorded information.
μ-law and A-law
In Arabic: μ-law وA-law
Telephony and IVRThe two companding methods used in G.711 to store quiet sounds with more precision. μ-law is used in North America and Japan, A-law in Europe and most of the rest of the world; mixing them up makes prompts sound harsh.
Example: A μ-law file uploaded to a Dubai PBX set to A-law may sound rough, so match the setting your provider asks for.
Related pageAll termsRelated terms
- Telephony and IVRالموظف الآلي (Auto attendant)
Auto attendant
A simpler form of IVR that answers calls and transfers them to the right department or extension based on the key the caller presses, without looking up data or completing transactions.
- Telephony and IVRرسالة الرد الآلي (Prompt)
IVR prompt
Each recorded audio clip a caller hears in a phone system: the greeting, the menu, error, hold and closing messages. They are recorded or generated as separate files and uploaded to the phone system.
- Telephony and IVRرسالة الانتظار
On-hold message
The recording callers hear while waiting to be answered, usually music mixed with short messages about services, offers and reassurance that their call matters.
- Telephony and IVRرسالة خارج أوقات العمل
After-hours message
A recording played when customers call outside working hours or on holidays, giving opening times and an alternative such as the website, WhatsApp or an emergency line.
- Telephony and IVRنغمات DTMF
DTMF
Dual-tone multi-frequency: the tones a phone sends when keys are pressed, with each key producing two frequencies at once. It is how an IVR knows which option the caller picked.
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