Legal
Delete your Vocla account
Last updated September 30, 2026
This page explains how to delete your account for Vocla, the Arabic AI voice app (Android, iOS and the web at app.voclalabs.com) published by Vocla. You can delete your account yourself at any time, or ask us to do it for you.
How to delete your account
In the Vocla app
- Open the Vocla app and sign in.
- Tap the Account tab.
- Scroll to the bottom and tap Delete account (it is also in Account → Account → Your data).
- Confirm with your password — or, if you sign in with Google or Apple, type your account email — then tap Delete my account.
On the web
- Sign in at app.voclalabs.com.
- Open Settings → Account.
- Under Your data, select Delete account.
- Type your username and password to confirm — or, if you sign in with Google or Apple, type your account email — then select Delete my account.
By email
- Write to privacy@voclalabs.com from the email address on your account.
- Use the subject “Delete my account”.
- We may ask you to confirm the request, then we delete the account and reply within 30 days.
What is deleted
Immediately
- Your account is closed and can no longer be used to sign in.
- You are signed out on every device: all sessions are deleted.
- Your registered devices for push notifications are deleted.
- Your profile photo is deleted.
- Any subscription you pay for is cancelled automatically, so it does not renew and you are not charged again. If it cannot be cancelled, nothing is deleted and we ask you to cancel it in Settings → Subscription first.
- Workspaces that only you belong to are deleted, and anything still processing in them is stopped.
- Your cloned voices are deleted, in every workspace, together with their voice models at our voice-model provider.
- You are removed from team workspaces. A team workspace you own passes to its next admin (or, if it has none, its next member), so your team keeps its work.
Within 30 days
- Your personal details — name, email address, username, password, two-factor secret and profile settings — are erased and the account is anonymised.
- The files of workspaces that only you belonged to (generated audio and video, uploads, voices, transcripts, dubs, songs and video projects) are erased, along with their content.
- Raw uploads are already deleted automatically after 7 days, and Free-plan audio after 30 days.
What we keep, and for how long
| Data | Kept for |
|---|---|
| Billing and invoice records | As long as tax and accounting laws require (typically several years). Our payment provider Dodo Payments keeps its own records as merchant of record. |
| Records of transactions and credit usage | Kept for accounting and fraud prevention, linked only to the anonymised account |
| Security logs | For a limited period needed for security and troubleshooting |
| Support conversations | As long as needed to resolve them, and a reasonable period afterwards |
| Backups | Backups roll over on a short cycle, so deleted data can remain in them for a limited time before it is overwritten |
See the Privacy Policy for the full retention schedule.
Before you delete
- Download your data. Settings → Account → Your data → Download (in the app: Share my data) gives you your profile, generations and workspace memberships. Download any audio or video you want to keep.
- Paid plans. Your subscription is cancelled automatically when you delete your account, so you do not need to cancel it first. Unused credits are lost when the account is deleted, and deleting the account does not by itself create a right to a refund (see the Refund & Cancellation Policy).
- Teams. A team workspace you own passes automatically to its next admin (or member), who also takes over its billing; its paid plan, which you were paying for, is set not to renew. To choose who takes over, transfer ownership first in Settings → Team.
- Deletion cannot be undone. If you sign up again later, you start with a new, empty account.
Delete some data without deleting your account
You can keep your account and delete individual items at any time, in the app or on the web:
- Generations: open Library, then delete any audio, video or other result.
- Voices: delete a cloned or designed voice from Voices → My voices; deleting a cloned voice also deletes its voice model.
- Projects: delete songs, dubbing projects and transcripts from their own screens.
- Uploads: delete an uploaded file at any time; uploads are deleted automatically after 7 days.
- Share links: revoke a public share link to remove the shared copy.
- Profile: remove your profile photo and edit your name in Settings → Account; sign out other devices from the active sessions list.
- Emails: turn off product news and marketing emails in Settings → Notifications.
For anything else, email privacy@voclalabs.com and tell us what you want deleted.