Telephony and IVRالرد الآلي (IVR)
IVR (interactive voice response)
A phone system that greets callers and offers a menu they navigate with keypad presses or speech, then routes them to the right team or plays recorded information.
G.711
In Arabic: ترميز G.711
Telephony and IVRAn ITU-T audio codec for telephone calls: 8 kHz sampling, 8-bit companded samples and 64 kbit/s. It comes in two variants, μ-law and A-law, and many phone systems require it for prompt files.
Example: The PBX provider asks for mono 8 kHz WAV files in G.711 A-law, so the greeting is converted to those settings before upload.
Related pageAll termsRelated terms
- Telephony and IVRالموظف الآلي (Auto attendant)
Auto attendant
A simpler form of IVR that answers calls and transfers them to the right department or extension based on the key the caller presses, without looking up data or completing transactions.
- Telephony and IVRرسالة الرد الآلي (Prompt)
IVR prompt
Each recorded audio clip a caller hears in a phone system: the greeting, the menu, error, hold and closing messages. They are recorded or generated as separate files and uploaded to the phone system.
- Telephony and IVRرسالة الانتظار
On-hold message
The recording callers hear while waiting to be answered, usually music mixed with short messages about services, offers and reassurance that their call matters.
- Telephony and IVRرسالة خارج أوقات العمل
After-hours message
A recording played when customers call outside working hours or on holidays, giving opening times and an alternative such as the website, WhatsApp or an emergency line.
- Telephony and IVRنغمات DTMF
DTMF
Dual-tone multi-frequency: the tones a phone sends when keys are pressed, with each key producing two frequencies at once. It is how an IVR knows which option the caller picked.
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